Frequently Asked Questions
Everything you need to know about your beauty essentials.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free?
Yes, Godiva's Secret is committed to ethical beauty. None of our products or ingredients are tested on animals.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer professional discounts for makeup artists?
Yes, we have a Pro Program for certified beauty professionals. Please submit your credentials through our 'Pro Inquiry' page to apply for exclusive discounts.